1-800-PACK-RAT is a moving and portable storage company originally
founded in North Carolina in 2001 though its headquarters are now in
Bethesda, Maryland. It makes the rather bold claim that it serves over
115 million people in America, a figure that may well be slightly
exaggerated. What isn't in question however is the company's impact in
the portable storage and moving industry. 1-800-PACK-RAT really took off
from 2003 where the company could only be found in 3 locations
nationwide to 2005 when this figure rose to 50 locations.
Containers
The
very first PACK-RAT container was all-steel and completely waterproof
while it got its name because of its sheer size and ability to store
absolutely everything a home contains. The 12 foot container is the
equivalent of a 10x10 foot storage facility container while the larger
16 foot container is around 15x10 feet in size and is said to have the
capacity to fit 3-4 room's worth of possessions.
While the
original containers were popular with customers, a few flaws were
uncovered and the company made the requisite adjustments. First and
foremost, each container has steel frames, walls and doors. Each door
has a sturdy lock while metal skids ensure that there is 6 inches worth
of clearance to keep your goods dry. The special metal construction also
stops moisture from being absorbed into the container and prevents mold
from forming. 1-800-PACK-RAT also have a special delivery system where
they use a loading mechanism to keep the unit level as it is being
lifted up and delivered. This greatly reduces the chances of goods being
damaged.
Security
The aforementioned solid
steel doors and locks serve as a deterrent to potential thieves. You
are given the keys to the container and no one else is given access
regardless of whether it is on your property or in the secure PACK-RAT
facility.
Protection
The company clearly
states that it is not responsible for any damage done to your property
but it does offer two customer protection packages. The Basic Plan
covers damage caused to the container while it is in your possession. If
you want to protect your goods, you will need to purchase the Silver
Plan which offers up to $75,000 worth of insurance while your
possessions are stored in the container. This plan covers damage or loss
caused by theft, vandalism, smoke, fire, wind, hail, lightning, falling
objects and other events.
Overall
1-800-PACK-RAT
enjoys a very good reputation in the industry. It offers good
protection for your possessions, appears to genuinely care about
customer service. It's a shame that you have to pay extra for added
protection but this is no different to the terms and conditions employed
by most other moving and portable storage companies.
Use Packrat coupon code V0111P2 to save 5% off storage and moving fees.
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